Refund policy

Return Policy

For new, in stock gear, we offer a 7 day return policy. Return gear in unused condition, along with original packaging and supporting documents for full refund. If the item has been shipped, customer will be responsible for associated freight costs.

Any non-inventory items (special order), custom orders or clearance items will be viewed as non-refundable items. 

For used gear or any deal involving a trade-in, we cannot offer refund, only store credit. These returns will be reviewed on a case-by-case basis and may be refused at the discretion of Guitar Brando staff.

For items that are shipped internationally, we do not accept returns. For items which are refused delivery, we will charge a 20% restocking fee. Guitar Brando is not responsible for any fees, tariff, duty or taxes that arise from import to jurisdictions outside Canada.