For new, in stock gear, we offer a 7 day return policy. Return gear in unused condition, along with original packaging and supporting documents for full refund. If the item has been shipped, customer will be responsible for associated freight costs. We charge a 5% restocking fee domestic (Canadian) returns. International returns are subject to 10% restocking to cover any associated costs with import/brokerage/clearance.
Any non-inventory items, custom/special orders or clearance items will be viewed as non-refundable items.
For used item or any deal involving a trade-in, we cannot offer refund, only store credit. These returns will be reviewed on a case-by-case basis and may be refused at the discretion of Guitar Brando staff.